IT Support Technician

Job Description

Join our dynamic team as an IT Support Technician in Glasgow. This position requires a hands-on approach to IT support, focusing on resolving user issues and maintaining systems. You will be working closely with IT professionals to improve our service delivery.

Responsibilities

• Deliver technical support for various IT systems, ensuring user satisfaction.
• Conduct routine assessments of IT systems to identify potential issues.
• Help maintain records of system configurations, changes, and updates.
• Support troubleshooting of network and connectivity problems.
• Participate in IT projects aimed at improving efficiency and service quality.
• Assist in the development and delivery of user training sessions.

Requirements

Education

• Relevant IT certifications such as CompTIA A+ or ITIL

Experience

• 3+ years of experience in IT support roles

Technical Skills

• Mac OS
• Remote Support Tools

Soft Skills

• Time Management
• Adaptability

Languages

• English: Fluent

Advantageous

• Experience with Linux systems: Hands-on experience with Linux operating systems and applications.
• Familiar with cloud services: Knowledge of cloud-based tools and services such as AWS or Azure.

Benefits

• Competitive salary and performance bonuses
• Health and wellness benefits
• Flexible work hours
• Opportunities for professional development

Company Culture

• Team Collaboration: We prioritise teamwork and knowledge-sharing to foster a collaborative environment.
• Innovation: Our team is encouraged to be innovative and think outside the box to tackle challenges.
• Continuous Improvement: We promote lifelong learning and continuous professional development among our staff.