IT Support Technician

Job Description

Are you an IT whiz looking to join a dynamic team? As an IT Support Technician, you will provide exemplary technical support to our users, resolve hardware and software issues, and ensure that our IT infrastructure runs smoothly. You will be the first point of contact for IT-related concerns, playing a crucial role in maintaining productivity across the company. If you’re passionate about technology and helping others, we encourage you to apply.

Responsibilities

• Respond to and resolve technical inquiries from users in a professional manner.
• Perform routine hardware and software audits.
• Document all IT processes to enhance team efficiency.
• Support the IT Manager in implementing IT policies and procedures.
• Participate in team meetings to discuss improvements and challenges.
• Test new software before deployment to ensure compatibility.
• Provide input on potential upgrades to IT systems...

Requirements

Education

• Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified)

Experience

• 3 years of experience in technical support roles

Technical Skills

• Linux
• Mac OS

Soft Skills

• Teamwork
• Customer Service

Certifications

• CompTIA A+
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Familiarity with cloud services (e.g., AWS or Azure): Experience managing cloud services and environments.
• Ability to script in a programming language (e.g., Python): Capable of writing scripts to automate IT support tasks.

Benefits

• Comprehensive health benefits including dental and vision
• A friendly and collaborative work environment
• Pension scheme with employer contributions
• Annual company retreats and team-building events

Company Culture

• Learning and Development: We invest in continuous professional development for our staff.
• Diversity and Inclusion: We value diversity and foster an inclusive workplace.
• Employee Recognition: We celebrate our employees' achievements and milestones.