Quitline Counselor

Job Description

We are looking for a highly empathetic and skilled Quitline Counselor to join our team at Health Support Services. In this role, you will provide support and guidance to individuals seeking to quit smoking. This position requires excellent communication skills, a solid understanding of smoking cessation techniques, and the ability to build rapport with clients.

Responsibilities

• Provide empathetic, non-judgmental support to clients looking to quit smoking.
• Create and manage individual quit plans, monitoring progress.
• Utilise motivational interviewing techniques to empower clients.
• Develop and maintain strong relationships with clients to build trust.
• Facilitate group counselling sessions when necessary.
• Research and implement new smoking cessation methods.
• Participate in team meetings and training to share best practices.
• Document interactions and outcomes efficiently in EHR systems.
• Promote resources and support groups available for clients.
• Engage with community to raise awareness about quitting smoking.

Requirements

Education

• Degree in Psychology, Counseling, or Social Work
• Certification in smoking cessation counselling is preferred

Experience

• Previous experience in providing smoking cessation counseling is preferred

Technical Skills

• Public Speaking
• Cultural Competence

Soft Skills

• Teamwork
• Adaptability

Certifications

• Certified Cessation Counselors
• Basic Life Support Certification

Languages

• English: Fluent

Advantageous

• Knowledge of local community resources: Familiarity with local services and support resources for smoking cessation.
• Training in behaviour modification techniques: Knowledge of methods to help clients change harmful habits.

Benefits

• Health and wellbeing programs
• Annual performance bonuses
• Remote working options available after probation
• Employee assistance programs for mental health

Company Culture

• Professional Development: We invest in our team's professional growth with training and mentorship.
• Community Focus: Our work is rooted in making positive contributions to our community.
• Empowerment: We empower our staff to take initiative and drive change.