Public Safety Telecommunicator

Job Description

As a Public Safety Telecommunicator, you will be at the forefront of emergency response, monitoring protective signals and responding to alarms. Your role is critical in ensuring the safety of our clients and the community.

Responsibilities

• Monitor emergency communications and alarms in a timely manner.
• Operate radio communication systems for effective coordination.
• Prepare reports on incidents and responses for review.
• Maintain a calm and professional demeanor under pressure.
• Respond to calls for service with urgency and efficiency.
• Collaborate with law enforcement and emergency services when needed.
• Update clients on the status of alarms and responses.
• Identify areas for improvement in response protocols.

Requirements

Education

• Additional certifications in security or related field will be advantageous

Experience

• Experience in a Security Operations Centre (SOC) preferred.

Technical Skills

• IT Proficiency
• Crisis Management

Soft Skills

• Interpersonal Skills
• Problem Solving

Certifications

• Bilingual certification (preferred)

Languages

• English: Fluent
• Another Language (preferred): Fluent

Advantageous

• Familiarity with security technologies: Hands-on experience with alarm systems and emergency response tools.
• Ability to work shifts: Flexibility to manage night and weekend shifts as needed.

Benefits

• Bonus scheme based on performance.
• Access to employee wellness programmes.
• Flexible working arrangements after probation.
• Support for further education and certifications.

Company Culture

• Community Focus: We value community involvement and actively participate in local safety initiatives.
• Respect and Diversity: Our workplace is inclusive, celebrating diverse backgrounds and perspectives.
• Supportive Environment: We build a supportive culture that prioritizes mental health and well-being.