Technical Support Engineer

Job Description

We are seeking a detail-oriented Technical Support Engineer to join our dynamic team in Glasgow. The ideal candidate will possess strong troubleshooting skills and a passion for customer service, providing vital support to our clients and ensuring their technology needs are met efficiently.

Responsibilities

• Serve as the first point of contact for clients needing technical assistance.
• Resolve customer issues efficiently via phone, email, or live chat.
• Track and follow up on support tickets until resolution.
• Collaborate with product teams to relay customer feedback.
• Participate in product testing and provide user feedback.
• Help establish best practices for client support.
• Assist with installations and configurations of software products.
• Contribute to team knowledge base by documenting solutions.

Requirements

Education

• Bachelor's degree in Information Technology or related field
• Relevant certifications are beneficial

Experience

• 3+ years of experience in technical support or helpdesk roles

Technical Skills

• Helpdesk Software Proficiency
• VoIP Systems Management

Soft Skills

• Problem-solving skills
• Time management

Certifications

• Cisco Certified Network Associate (CCNA)
• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Experience with software deployment: Hands-on experience in deploying software applications.
• Knowledge of scripting languages: Familiarity with scripting languages such as Python or PowerShell.

Benefits

• Comprehensive healthcare coverage
• Performance-based bonuses
• Remote work flexibility
• Professional development opportunities

Company Culture

• Innovation Focus: We foster an innovative atmosphere that encourages creativity and out-of-the-box thinking.
• Employee Recognition: We acknowledge and celebrate the contributions of our team members.
• Work-Life Balance: We prioritize a healthy work-life balance for all employees.