Operations Support Analyst

Job Description

We are seeking an Operations Support Analyst to join our dynamic team in Wolverhampton. You will play a pivotal role in enhancing operational workflows, analysing data trends, and supporting various business units to drive efficiency.

Responsibilities

• Support operational projects and initiatives to drive continuous improvement.
• Conduct reviews of processes to streamline operations.
• Maintain accurate records and documentation for all operational activities.
• Assist in budgeting and forecasting for operational needs.
• Participate in cross-functional teams for project implementation.

Requirements

Education

• Bachelor's degree in Business Administration or related field
• Relevant professional qualification is a plus

Experience

• 3-5 years of experience in a similar operational role

Technical Skills

• SQL
• CRM Software (e.g., Salesforce)

Soft Skills

• Analytical Thinking
• Adaptability

Languages

• English: Fluent

Advantageous

• Familiarity with data visualization tools (e.g., Tableau, Power BI): Experience using tools for creating insightful visual reports.
• Basic understanding of programming/scripting languages: Basic skills in programming for automating routine tasks.

Benefits

• Pension scheme with employer contributions
• Employee assistance programmes
• Generous holiday allowance
• Regular team-building events

Company Culture

• Growth and Development: We invest in our employees’ growth through training and development opportunities.
• Team Collaboration: Collaborative teamwork is essential; we believe in working together to achieve our goals.
• Work-Life Balance: We understand the importance of work-life balance and support our team members' well-being.