IT Support Technician

Job Description

Join our vibrant team in Liverpool as an IT Support Technician where your primary focus will be on providing top-notch technical support. You'll troubleshoot issues, assist end-users, and contribute to maintaining robust IT systems. This is a fantastic opportunity for a tech enthusiast to further their career in a supportive environment.

Responsibilities

• Respond to support tickets in a timely manner, ensuring high user satisfaction.
• Diagnose and resolve technical issues with speed and efficiency.
• Participate in IT projects to improve and upgrade systems.
• Assist with backup and recovery processes.
• Create user accounts and manage permissions.
• Run periodic maintenance checks on IT equipment.
• Contribute to knowledge base articles and user guides.
• Support remote users as necessary.
• Keep abreast of the latest trends in technology to enhance services.
• Collaborate with external vendors for equipment and software procurement.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• 2+ years of experience in IT support or a related role

Technical Skills

• Windows and Mac OS
• Networking
• Help Desk Software
• Hardware Troubleshooting

Soft Skills

• Communication
• Customer Service
• Problem-solving

Certifications

• CompTIA A+ Certification
• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Experience with Linux systems: Knowledge of Linux operating systems is a plus.
• Familiarity with cloud services: Experience with services such as AWS or Azure is advantageous.

Benefits

• Competitive salary package
• Health and wellness benefits
• Pension scheme with company contributions
• Opportunities for professional development
• Flexible working conditions

Company Culture

• Team-Oriented Environment: We promote a collaborative culture where every voice matters and teamwork is essential.
• Innovation and Growth: Our culture encourages continuous improvement and staying ahead in technology.
• Diversity and Inclusion: We celebrate diversity and strive for an inclusive workplace for all employees.