Hospitality Manager

Job Description

Are you an experienced Hospitality Manager looking for a new challenge? Join our team in Bournemouth and lead our hospitality operations towards excellence. You'll be responsible for managing daily operations, ensuring a high standard of customer service, and developing innovative strategies to enhance guest satisfaction.

Responsibilities

• Develop strategic plans to enhance service quality and operational efficiency.
• Ensure that team members are well-trained in service standards and best practices.
• Monitor financial performance and implement cost-control measures.
• Oversee the development of marketing initiatives to promote the hospitality services.
• Prepare reports on operational performance and guest satisfaction metrics.
• Foster community relationships and partnerships to boost local engagement.
• Establish and enforce a high standard of cleanliness and organisation in the venue.
• Participate in recruitment and selection processes for hospitality staff.

Requirements

Education

• Bachelor's degree in Business Administration or related field
• Master's in Hospitality Management is preferred

Experience

• 5+ years of experience in the hospitality industry

Technical Skills

• Revenue Management
• Marketing Strategies

Soft Skills

• Conflict Resolution
• Time Management

Certifications

• Advanced Hospitality Management Certificate
• Food Safety Certification

Languages

• English: Fluent

Advantageous

• Proven Track Record in Increasing Guest Satisfaction: Successful history of enhancing guest experience and loyalty.
• Fluent in Additional Languages: Ability to communicate effectively in languages other than English is desirable.

Benefits

• Comprehensive health benefits including dental and vision
• Generous vacation and paid time off policy
• Employee discount programs
• Supportive company culture with team-building events

Company Culture

• Continuous Improvement: We encourage ongoing learning and development for our team members.
• Community Engagement: We believe in giving back to the community and fostering local partnerships.
• Fun and Passionate Environment: We create a work atmosphere that is both enjoyable and fulfilling.