Concierge Supervisor

Job Description

We are looking for a dedicated Concierge Supervisor to join our vibrant team in Bolton. The ideal candidate will have a strong background in hospitality management, ensuring that all guests receive an outstanding level of service. You will oversee daily operations, manage the concierge team, and provide support to guests in a busy hotel environment.

Responsibilities

• Direct concierge services, managing staff and operations efficiently.
• Ensure that all guest requests are met promptly and effectively.
• Foster a culture of hospitality within the concierge team.
• Oversee pre-arrival arrangements for guests, including surprises and special requests.
• Assist the management in creating standard operating procedures for the concierge desk.
• Compile reports on guest services and concierge performance.
• Manage relationships with local businesses for exclusive guest offerings.

Requirements

Education

• High school diploma is required
• Bachelor's degree in Hospitality Management or a related field is a plus

Experience

• 2-3 years of supervisory experience in customer service, preferably in the hotel industry.

Technical Skills

• Customer Relationship Management (CRM)
• Event Coordination

Soft Skills

• Attention to Detail
• Conflict Resolution

Languages

• English: Fluent

Advantageous

• Knowledge of local attractions: Ability to provide suggestions and information about local attractions and activities.
• Previous experience in a luxury hotel setting: Experience working in a high-end hospitality environment.

Benefits

• Health and wellness benefits
• Flexible working hours
• Pension scheme with employer contribution
• Opportunities for career development

Company Culture

• Inclusivity: We celebrate diversity and encourage a welcoming environment for team members from all backgrounds.
• Innovation: We are constantly looking for ways to better our services and enhance the guest experience.
• Work-Life Balance: We promote a healthy work-life balance to ensure employee satisfaction and well-being.