Hotel Manager

Job Description

We're seeking an experienced Hotel Manager to lead our Bath hotel. You will be responsible for overseeing daily operations, managing staff, and ensuring the highest levels of guest satisfaction. The ideal candidate will have a robust background in hospitality management and a passion for delivering exceptional service.

Responsibilities

• Oversee and coordinate all hotel operations, ensuring high standards of service.
• Recruit, train, and develop staff to maintain a skilled workforce dedicated to guest satisfaction.
• Develop and monitor budgets to ensure financial health and profitability.
• Respond to guest inquiries and complaints promptly and effectively.
• Maintain strong relationships with suppliers and contractors to ensure quality service delivery.
• Implement marketing strategies and promotional programs to attract guests.
• Monitor and assess customer feedback and implement changes as necessary.
• Conduct regular staff meetings and performance reviews to encourage employee engagement.
• Ensure adherence to all health, safety, and licensing regulations.
• Manage hotel branding and marketing campaigns in collaboration with the marketing team.

Advantageous

• Knowledge of marketing and promotional techniques: Ability to drive hotel occupancy through effective marketing strategies.
• Understanding of local tourism trends: Proficient in leveraging local attractions to enhance guest experiences.

Benefits

• Generous salary and annual performance bonus
• Opportunity for professional development and training
• Flexible working hours
• Wellness programs and health benefits

Company Culture

• Innovation: We encourage innovative thinking to improve our services and operations.
• Inclusivity: We aim to create a welcoming environment for both guests and staff.
• Community Engagement: Our hotel participates in local community events and initiatives.