Gambling Surveillance Officers and Gambling Investigators

Job Description

As a Dual Rate Surveillance Officer, you will play a crucial role in overseeing surveillance operations within a gaming establishment. You will ensure the safety and security of the casino premises and its patrons while monitoring surveillance equipment and compliance with gaming regulations.

Responsibilities

• Ensure the protection of casino assets through effective surveillance.
• Conduct thorough investigations of reported incidents.
• Act as a liaison between the surveillance team and management.
• Provide exceptional customer service while ensuring security protocols are met.

Requirements

Education

• High School Diploma or equivalent
• Relevant professional certifications are preferred

Experience

• Minimum of 2 years' experience in a gaming establishment or casino preferred.

Technical Skills

• Specific gaming industry software and tools

Soft Skills

• Excellent problem-solving skills
• Ability to work independently and as part of a team

Languages

• English: Fluent

Advantageous

• Experience in managing a team: Prior leadership experience is advantageous.
• Experience in conducting investigations: Knowledge of investigative procedures in a surveillance context.
• Experience in a customer-facing role: Strength in maintaining excellent customer relations.

Benefits

• Competitive salary package of £20,000 - £35,000 per annum
• Health insurance
• Pension plan with company contributions
• Flexible working hours
• Opportunities for career advancement

Company Culture

• Collaboration: We foster a collaborative and inclusive environment where innovation and creativity are encouraged.
• Continuous Learning: Our team is dedicated to continuous learning and improvement.
• Diversity and Inclusion: We are committed to building a diverse and inclusive team, encouraging applications from all backgrounds.