Gambling Surveillance Officers and Gambling Investigators

London FULL TIME £20,000 - £35,000 / Year
(£166,667 - £291,667 / Month)

Job Description

As a Dual Rate Surveillance Officer, you will play a crucial role in overseeing surveillance operations within a gaming establishment. You will ensure the safety and security of the casino premises and its patrons while monitoring surveillance equipment and compliance with gaming regulations.

Responsibilities

  • Ensure the protection of casino assets through effective surveillance.
  • Conduct thorough investigations of reported incidents.
  • Act as a liaison between the surveillance team and management.
  • Provide exceptional customer service while ensuring security protocols are met.

Requirements

Education
  • High School Diploma or equivalent
  • Relevant professional certifications are preferred
Experience
  • Minimum of 2 years' experience in a gaming establishment or casino preferred.
Technical Skills
  • Specific gaming industry software and tools
Soft Skills
  • Excellent problem-solving skills
  • Ability to work independently and as part of a team
Languages
  • English: Fluent

Advantageous

  • Experience in managing a team: Prior leadership experience is advantageous.
  • Experience in conducting investigations: Knowledge of investigative procedures in a surveillance context.
  • Experience in a customer-facing role: Strength in maintaining excellent customer relations.

Benefits

  • Competitive salary package of £20,000 - £35,000 per annum
  • Health insurance
  • Pension plan with company contributions
  • Flexible working hours
  • Opportunities for career advancement

Company Culture

  • Collaboration: We foster a collaborative and inclusive environment where innovation and creativity are encouraged.
  • Continuous Learning: Our team is dedicated to continuous learning and improvement.
  • Diversity and Inclusion: We are committed to building a diverse and inclusive team, encouraging applications from all backgrounds.
Status: Closed