IT Support Technician

Job Description

We are searching for an IT Support Technician to join our team in Exeter. The ideal candidate will provide technical support, resolve hardware and software issues, and ensure the smooth operation of our IT systems. You will be instrumental in maintaining user satisfaction while troubleshooting both on-site and remotely.

Responsibilities

• Act as a primary contact for user IT queries and requests.
• Troubleshoot system errors and network connectivity issues.
• Support the implementation of security protocols.
• Conduct IT inventory management.
• Work with the IT Manager on project implementation.
• Investigate and document user feedback for system enhancements.
• Assist in the management of IT hardware assets.

Requirements

Education

• Associate degree in Information Technology or related field
• Relevant professional certifications are a plus

Experience

• 1+ years of experience in an IT support role

Technical Skills

• Mac OS
• Linux Systems
• Printer Setup

Soft Skills

• Adaptability
• Time Management

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Knowledge of cybersecurity best practices: Awareness of security protocols to protect organizational data.
• Experience with ticketing systems: Familiarity with IT support ticketing systems for issue tracking.

Benefits

• Comprehensive health insurance coverage.
• Flexible working hours.
• Employee assistance programme.
• Discounts on technology and equipment.
• Regular team-building events.

Company Culture

• Continuous Growth: We encourage ongoing learning and development for all team members.
• Work-Life Balance: We value a healthy work-life balance, encouraging flexibility in work arrangements.
• Employee Recognition: We celebrate accomplishments and recognize the hard work of our team.