IT Support Technician

Job Description

Join us in Liverpool as an IT Support Technician where you will play a crucial role in maintaining our IT systems and assisting users with technical issues. Your expertise will ensure that our operations run smoothly and efficiently. If you’re an enthusiastic techie with great communication skills, this is the perfect role for you!

Responsibilities

• Serve as the initial point of contact for IT support.
• Identify issues and escalate where necessary.
• Support the management of IT infrastructure.
• Create user documentation and guides for software applications.
• Assist with IT policy development and training.
• Ensure data backup and recovery processes are adhered to.

Requirements

Education

• Bachelor's degree in Computer Science or a related discipline
• Microsoft Certified: Azure Fundamentals is a plus

Experience

• 3+ years of experience in IT support and administration

Technical Skills

• VPN Configuration
• Remote Desktop Support

Soft Skills

• Adaptability
• Teamwork

Certifications

• CompTIA Security+
• Microsoft Certified: Azure Administrator Associate

Languages

• English: Fluent

Advantageous

• Familiarity with Active Directory: Experience in managing user identities and access permissions in AD.
• Scripting skills, especially in PowerShell: Ability to automate tasks using scripting languages.

Benefits

• Comprehensive health insurance package
• Flexible working hours
• Annual leave plus bank holidays
• Employee training and development programs

Company Culture

• Innovative Mindset: We encourage innovative thinking and creative solutions to challenges.
• Work-Life Balance: We support a healthy work-life balance for all our employees.
• Recognition of Achievements: We celebrate team and individual successes regularly.