Hotel Manager

Job Description

As the Hotel Manager, you will lead our dynamic team in Brighton, focusing on creating exceptional guest experiences while efficiently managing operational budgets. The role requires a blend of hands-on management and strategic planning to ensure that our hotel remains a top choice for visitors.

Responsibilities

• Direct all operational aspects of the hotel, ensuring high standards of service.
• Prepare financial reports and analyses to inform strategic planning.
• Mentor and guide staff, fostering a culture of teamwork and excellence.
• Ensure all health and safety regulations are met within the hotel environment.
• Formulate and execute plans to improve hotel occupancy and revenue.
• Cultivate relationships with guests and respond to their feedback professionally.
• Review and optimize hotel processes and procedures for efficiency.

Requirements

Education

• Bachelor's degree in Hospitality Management or related field
• MBA in Hospitality or Business Management is a plus

Experience

• 5+ years of experience in a managerial role within the hotel or hospitality sector

Technical Skills

• Financial Analysis
• Customer Service Management

Soft Skills

• Problem-solving
• Organizational Skills

Certifications

• Certified Hospitality Supervisor (CHS)
• Hospitality Leadership Certification

Languages

• English: Fluent

Advantageous

• Fluency in additional languages: Proficiency in other languages to cater to a diverse clientele.
• Experience in luxury hotel management: Background in managing upscale properties to maintain service excellence.

Benefits

• Comprehensive health insurance and wellness programs
• Bonus schemes based on performance metrics
• Paid time off and holiday allowances
• Professional growth opportunities and training support

Company Culture

• Excellence in Service: We strive for excellence in every service we provide, ensuring that guests feel valued and cared for.
• Innovation: Creativity and innovation are at the heart of our operations, aiming to improve guest experiences.
• Respect and Integrity: We uphold the highest standards of respect and integrity in our dealings with guests and colleagues.