Hospitality Manager

Job Description

We are seeking an experienced Hospitality Manager to lead our operations in the vibrant city of Brighton. This role demands a passion for guest service and a keen ability to manage hotel functions efficiently. You will oversee daily operations, ensuring our guests receive top-notch service and a memorable stay at our hotel.

Responsibilities

• Drive the overall guest experience strategy to achieve high satisfaction scores.
• Manage supplier relationships and control inventory for all hotel supplies.
• Analyse operational data to identify trends and areas for improvement.
• Oversee the housekeeping and maintenance functions to ensure a pristine environment.
• Implement promotional campaigns to increase hotel visibility and occupancy.
• Create a positive work environment that encourages teamwork and employee engagement.
• Attend industry events to network and promote the hotel.
• Foster a luxury culture throughout the hotel through exceptional customer service.

Requirements

Education

• Bachelor's degree in Business Administration or related field
• Master's degree in Hospitality Management is advantageous

Experience

• 5+ years of experience in a management role within the hospitality sector

Technical Skills

• Sales Techniques
• Crisis Management

Soft Skills

• Conflict Resolution
• Time Management

Certifications

• Hospitality Management Certification
• Food Safety Certification

Languages

• English: Fluent
• French: Conversational

Advantageous

• Experience in Event Management: Skills in coordinating events and functions to enhance hotel offerings.
• Proficiency in multiple languages: Ability to communicate in additional languages to assist diverse clientele.

Benefits

• Attractive salary package with bonuses based on performance
• Health, dental, and vision insurance
• Generous pension contributions from employer
• Annual leave and public holidays off

Company Culture

• Innovation: We embrace innovative approaches to hospitality, continuously enhancing our service delivery.
• Employee Recognition: We celebrate our employees' achievements, recognising their contributions to our hotel's success.
• Customer-Centric Focus: We place our guests at the heart of everything we do, striving to exceed their expectations.