Customer Service Representative

Job Description

We are seeking a dedicated Customer Service Representative to join our team in Derby. As the first point of contact for our customers, you will play a crucial role in ensuring their satisfaction. The ideal candidate will be friendly, have excellent communication skills, and a knack for problem-solving. You will assist customers via phone, email, and in-person, providing information on products and services while resolving any queries they may have.

Responsibilities

• Engage with customers to ensure high satisfaction levels.
• Educate customers about new products and promotions.
• Work collaboratively to create a positive customer experience.
• Utilise CRM software to manage customer information.
• Participate in training sessions to improve service skills.

Requirements

Education

• High school diploma or equivalent
• Bachelor's degree in business or communications is a plus

Experience

• Minimum of 1 year of experience in customer-facing roles

Technical Skills

• Familiarity with CRM software
• Basic troubleshooting for technical issues

Soft Skills

• Teamwork
• Time management

Languages

• English: Fluent

Advantageous

• Familiarity with ticketing systems: Experience using tools like Zendesk or similar platforms.
• Bilingual skills: Fluency in another language is a plus.

Benefits

• Generous holiday entitlement
• Health and wellness programmes
• Pension scheme with company contributions
• Opportunities for career advancement

Company Culture

• Respectful work environment: We value respect and integrity in all our interactions.
• Innovation-driven: We embrace creativity and innovative solutions to enhance customer experiences.
• Employee recognition: We celebrate the achievements of our employees and encourage their personal growth.