Telecom Support Specialist

Job Description

We are seeking a proactive Telecom Support Specialist to join our team in Hastings. In this role, you will be responsible for providing expert support and troubleshooting for our telecommunications products. You will engage with clients to address their technical needs, ensuring seamless communication.

Responsibilities

• Handle incoming technical support requests from clients related to telecommunications.
• Perform diagnostic tests and troubleshooting procedures to resolve customer issues.
• Ensure a high level of customer satisfaction through effective communication and follow-up.
• Assist in the development of support documentation and FAQs for client use.
• Work with team members to develop solutions to avoid recurring issues.
• Participate in training sessions to enhance product knowledge and support capabilities.

Requirements

Education

• Bachelor's degree in Telecommunications, Computer Science, or a related field
• Relevant certifications in telecom support or networking are advantageous.

Experience

• 2+ years of experience in a technical support role within the telecommunications industry.

Technical Skills

• Telecommunication Systems
• Troubleshooting
• Customer Service
• Networking

Soft Skills

• Effective Communication
• Problem Solving

Certifications

• CompTIA Network+
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with VoIP technologies: Familiarity with VoIP protocols and systems is a plus.
• Knowledge of cloud-based telecom solutions: Understanding of cloud communication technologies and their application.

Benefits

• Competitive salary package
• Health, dental, and vision insurance
• Retirement savings plan with employer contributions
• Flexible working arrangements

Company Culture

• Team Spirit: We promote a vibrant workplace where teamwork and collaboration are key to our success.
• Innovation: We thrive on innovation and encourage our employees to bring fresh ideas to the table.
• Work-Life Balance: We understand the importance of work-life balance and support our employees' well-being.