IT Support Technician

Job Description

We are seeking a knowledgeable IT Support Technician to join our team in Bristol. This role involves supporting our clients with IT hardware and software issues, providing excellent customer service, and maintaining system efficiency.

Responsibilities

• Diagnose and resolve hardware and software problems.
• Assist in network configuration and server maintenance as required.
• Participate in IT projects and implementations.
• Ensure compliance with IT policies and procedures.
• Support new technology rollouts and upgrades.

Requirements

Education

• Bachelor's degree in Computer Science or related field
• IT-related certifications preferred

Experience

• 3+ years of experience in IT support roles

Technical Skills

• Network troubleshooting
• Server maintenance

Soft Skills

• Analytical thinking
• Teamwork

Languages

• English: Fluent

Advantageous

• Familiarity with remote support tools: Experience using tools for remote troubleshooting and support.
• Knowledge of database management: Understanding of database systems such as SQL.

Benefits

• Generous annual leave and paid holiday.
• Pension scheme with employer contributions.
• Team-building activities and events.
• Employee discounts on IT products and services.

Company Culture

• Innovation: Encouraging innovative thinking and creative solutions within our team.
• Diversity: We celebrate diversity and inclusivity, welcoming team members from all backgrounds.