Technical Support Specialist

Job Description

As a Technical Support Specialist at Tech Innovations Inc., you will play a crucial role in supporting our clients with technical issues and enhancing their experience with our products. If you have a knack for problem-solving and enjoy helping others, we want to hear from you!

Responsibilities

• Respond to customer inquiries and provide effective solutions to technical problems.
• Monitor and manage support tickets to ensure timely follow-up.
• Perform diagnostic tests to identify technical issues.
• Work closely with software developers to resolve application faults.
• Train customers on product usage and best practices.
• Participate in team meetings to discuss challenges and solutions.

Requirements

Education

• Bachelor's degree in Information Technology or related field
• CompTIA A+ Certification is a plus

Experience

• Minimum 2 years of experience in technical support

Technical Skills

• Windows OS
• Networking
• Remote Support Tools

Soft Skills

• Communication
• Customer Service

Certifications

• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Experience with CRM Software: Familiarity with customer relationship management software to improve client interactions.
• Knowledge of Cloud Technologies: Understanding cloud computing fundamentals and related support processes.

Benefits

• Competitive salary package
• Health and dental insurance
• Paid leave and holidays
• Opportunities for professional development

Company Culture

• Teamwork: We believe that collaboration leads to innovation and success. Teamwork is at the heart of our company culture.
• Supportive Environment: We provide a supportive work environment where every team member is valued and encouraged to grow.
• Continuous Improvement: We are committed to continuous improvement and welcome feedback to enhance our workplace.