Cabin Crew Supervisor

Job Description

We are currently seeking a Cabin Crew Supervisor with a passion for aviation and customer service excellence. In this role, you will oversee and support a team of cabin crew, ensuring top-notch service onboard and compliance with aviation regulations.

Responsibilities

• Oversee the operational performance of cabin crew during flights.
• Evaluate and improve customer service initiatives and standards.
• Conduct regular team meetings to maintain morale and communication.
• Manage emergency procedures and safety drills.
• Liaise with other departments to ensure seamless operations.
• Maintain equipment and supplies inventory for in-flight services.

Requirements

Education

• High school diploma or equivalent
• Degree in Aviation Management or related field preferred

Experience

• 5+ years of experience in cabin crew supervision or leadership roles.

Technical Skills

• Risk Management
• Regulatory Compliance

Soft Skills

• Crisis Management
• Interpersonal Skills

Certifications

• Cabin Crew Training Certificate
• Advanced First Aid Certification

Languages

• English: Fluent

Advantageous

• Knowledge of food and beverage service protocols: Experience with managing food and beverage services on flights.
• Experience with cabin crew performance assessments: Ability to conduct assessments and evaluations of cabin crew performance.

Benefits

• Flexible working arrangements
• Health and wellness programs
• Annual leave and paid time off
• Employee discounts on travel

Company Culture

• Innovation: We encourage innovation and are always looking for new ways to enhance our services.
• Inclusivity: We value diversity and inclusivity within our workforce and strive to create a welcoming environment.
• Customer Focus: Our commitment to customer satisfaction drives everything we do.