E-commerce Operations Manager

Job Description

As E-commerce Operations Manager, you will lead initiatives to maximise our online sales potential, ensuring operational excellence while fostering a culture of continuous improvement within the team.

Responsibilities

• Oversee the fulfilment process, maintaining high standards of accuracy and speed.
• Utilise data analytics to drive decision-making and operational strategies.
• Enhance customer engagement through improved service delivery.
• Work closely with IT to resolve any technical issues affecting online operations.
• Monitor market trends to stay ahead of competitors.
• Manage budgets and forecasts to improve financial performance.

Requirements

Education

• Bachelor's degree in Business Administration or related field
• Master's degree preferred

Experience

• 4+ years of experience in e-commerce operations management

Technical Skills

• E-commerce Platforms
• Data Analysis
• Inventory Management Systems

Soft Skills

• Leadership
• Communication
• Adaptability

Languages

• English: Fluent

Advantageous

• Experience with SEO and Digital Marketing: Knowledge of SEO best practices and digital marketing strategies for e-commerce.
• Familiar with Customer Relationship Management (CRM) Systems: Understanding of how to leverage CRM systems to improve customer engagement.

Benefits

• Competitive salary package
• Health and wellness benefits
• Pension scheme
• Opportunities for professional development

Company Culture

• Innovation: We encourage innovative thinking and reward creative solutions for e-commerce challenges.
• Teamwork: Our success relies on a collaborative approach where every team member contributes to our goals.
• Continuous Improvement: We believe in learning from our experiences and evolving with the industry demands.