Hospitality Manager

Job Description

As a Hospitality Manager, you will oversee daily operations, ensuring exceptional service delivery and team performance. You will play a pivotal role in enhancing guest satisfaction and achieving business goals.

Responsibilities

• Manage the front-line team ensuring high service standards.
• Analyse customer feedback and implement improvement actions.
• Establish strong community ties to enhance brand visibility.
• Coordinate with the marketing team for promotional activities.
• Implement health and safety protocols consistently.
• Maintain inventory and supplies to ensure seamless operations.
• Engage in cost control measures without compromising quality.
• Develop strategies to enhance guest loyalty and retention.
• Assist in recruitment processes to build a talented team.
• Report regularly to senior management about operational status.

Requirements

Education

• Bachelor's degree in Hotel Management or Culinary Arts
• Postgraduate qualifications are preferred

Experience

• 5+ years of progressive experience in hospitality management

Technical Skills

• Event Management
• Operational Strategy

Soft Skills

• Problem Solving
• Negotiation

Certifications

• Hospitality Management Certification
• Health and Safety Certification

Languages

• English: Fluent

Advantageous

• Fluent in a second language: Ability to communicate in additional languages is an advantage.
• Experience in fine dining establishments: Background in managing high-end dining operations.

Benefits

• Health and wellbeing programmes
• Development opportunities and training
• Flexible working arrangements
• Career progression prospects

Company Culture

• Respect and Inclusion: We respect diverse opinions and foster an inclusive environment.
• Continuous Improvement: We are committed to ongoing training and development for all staff.
• Community Engagement: We actively contribute to our local community through charity and outreach programs.