E-commerce Operations Manager

Job Description

We are on the lookout for an experienced E-commerce Operations Manager to lead our operations team in Hull. The ideal candidate will possess a strong background in e-commerce management and a passion for optimising processes to enhance customer satisfaction. Your role will involve overseeing day-to-day operations, managing a team, and working closely with various departments to ensure our online presence thrives.

Responsibilities

• Manage overall e-commerce operations including logistics and customer service.
• Foster a positive and productive work environment within the operations team.
• Collaborate with various departments to ensure operational alignment.
• Streamline processes for enhanced order management and customer satisfaction.
• Use data analytics to identify trends and inform operational strategies.
• Establish and maintain excellent relationships with external partners.
• Ensure operational practices align with the company's policies and industry standards.
• Compile performance reports and present to upper management.
• Identify training needs and facilitate professional development opportunities.
• Lead projects aimed at enhancing the overall efficiency of the e-commerce operations.

Requirements

Education

• Bachelor's degree in Business Administration or E-commerce
• Master's degree in a relevant field is preferred

Experience

• 5+ years in managing e-commerce operations and teams

Technical Skills

• CRM and ERP systems
• SEO and Digital Marketing

Soft Skills

• Analytical thinking
• Problem-solving

Certifications

• Google Analytics Certification
• Project Management Professional (PMP)

Languages

• English: Fluent

Advantageous

• Skills in web analytics and performance optimisation: Ability to use web analytics tools for driving operational insights.
• Familiarity with customer experience optimisation: Experience in enhancing the online shopping journey for customers.

Benefits

• Generous annual leave and sick leave policies
• Comprehensive health benefits
• Work-life balance initiatives
• Opportunities for professional development and training

Company Culture

• Inclusivity: We believe in creating an inclusive environment where diverse perspectives are valued.
• Work-life Balance: Our company culture encourages a healthy balance between work and personal life.
• Openness: We maintain an open-door policy to support communication across all levels of the company.