E-commerce Operations Supervisor

Job Description

Join us as an E-commerce Operations Supervisor and take charge of streamlining operations within our online channels. This role involves leading a passionate team focused on maximising sales and enhancing customer satisfaction.

Responsibilities

• Lead the daily operational activities of the e-commerce division.
• Supervise operational staff, providing guidance and support.
• Work closely with cross-functional teams to drive sales initiatives.
• Utilise analytics tools to assess performance and develop improvement plans.
• Implement best practices for inventory management and order fulfilment.
• Foster a culture of continuous improvement across the team.
• Ensure a high standard of customer service is maintained at all times.
• Prepare regular reports on team performance and operational metrics.

Requirements

Education

• Relevant qualifications in E-commerce or Supply Chain Management

Experience

• 4+ years of experience in e-commerce management or a related field

Technical Skills

• E-commerce Strategy Development
• Customer Relationship Management (CRM)

Soft Skills

• Analytical Thinking
• Time Management

Languages

• English: Fluent

Advantageous

• Familiarity with User Experience (UX): Experience in enhancing customer experience on e-commerce platforms.
• Project Management Certification: Certifications in project management methodologies.

Benefits

• Comprehensive health benefits including dental and vision
• Employee discounts on company products
• Generous holiday allowance
• Pension scheme with company contributions

Company Culture

• Continuous Improvement: We are dedicated to the growth and development of our employees.
• Employee Well-being: We prioritise the health and well-being of our team members.
• Creative Freedom: Our team members have the freedom to explore innovative solutions.