Technical Support Engineer

Job Description

As a Technical Support Engineer, you will be responsible for diagnosing and resolving technical issues for our clients. The ideal candidate will have a solid understanding of IT systems and a passion for helping others. You will work closely with our software development team to ensure optimal system performance and provide training to users.

Responsibilities

• Respond to customer support requests via phone, email, and chat.
• Prepare reports on support activities and customer satisfaction.
• Develop training materials for internal staff and users.
• Conduct training sessions for new users.
• Coordinate with external service providers, as needed.

Advantageous

• Experience in a similar role within the tech industry: Previous experience providing support in a technology-focused environment is beneficial.

Benefits

• Comprehensive health coverage
• Flexible working hours
• Employee training and workshops
• Pension scheme

Company Culture

• Continuous Improvement: We are dedicated to continuous improvement and personal development for all employees.
• Work-Life Balance: We prioritize our employees' well-being to maintain a healthy work-life balance.
• Engagement and Fun: We believe in cultivating a fun and engaging work environment.