Passenger Attendant

Job Description

We are seeking dynamic Passenger Attendants to provide exemplary service to our train passengers. Your responsibilities will include assisting with boarding, maintaining cleanliness, and addressing any issues that may arise during travel. You’ll be the face of our company, ensuring that every customer feels valued and cared for.

Responsibilities

• Deliver outstanding service while adhering to safety protocols.
• Help passengers find their seats and settle in comfortably.
• Manage ticket collection and validate travel documents.
• Be available to answer questions and provide assistance throughout the journey.
• Support the train manager with daily operations and tasks.
• Report any irregularities or issues to the train management team.
• Perform safety checks and maintain equipment in good condition.
• Assist in emergency situations to ensure passenger safety.
• Remain composed in stressful situations, engaging with passengers supportively.
• Participate in team briefings and contribute to operational improvements.

Requirements

Education

• High school diploma or equivalent

Experience

• No prior experience is required; however, experience in customer service or hospitality is advantageous.

Technical Skills

• Excellent communication and interpersonal skills
• Basic computer literacy

Soft Skills

• Proactive problem-solving abilities
• Strong organizational and multitasking skills

Languages

• English: Fluent

Advantageous

• Prior experience in customer service roles: Experience in providing excellent service in any customer-facing environment.
• Knowledge of railway operations and safety regulations: Understanding of how trains operate and safety procedures.
• First Aid or emergency response training: Certification in first aid or emergency procedures is preferred.
• Foreign language proficiency: Ability to communicate in another language is beneficial.

Benefits

• Competitive salary ranging from £18,000 to £24,000 per annum, depending on experience.
• Health and dental insurance.
• Flexible working hours with shift options.
• Opportunities for career development and training.

Company Culture

• Team Collaboration: We foster a supportive team environment where everyone plays a part in our success.
• Customer Focused: Our passengers are at the forefront of everything we do; we’re committed to their comfort and safety.
• Inclusivity: We value diversity and promote an inclusive work environment for all our employees.