Customer Success Manager

Job Description

We are searching for a Customer Success Manager to be a pivotal part of our team in Liverpool. In this role, you will work closely with our clients, ensuring they achieve their desired outcomes while using our products and services. Your proactive approach will help foster strong relationships, driving client satisfaction and retention. If you're passionate about customer success and are looking for a role where you can make a real impact, we invite you to apply.

Responsibilities

• Build and maintain relationships with customers to ensure long-term success.
• Gather customer feedback to improve products and services.
• Facilitate communication between clients and internal teams.
• Provide informational webinars and workshops for clients.
• Support the development of client success strategies.
• Identify opportunities for product enhancement based on client feedback.
• Create and maintain documentation of client interactions.
• Assist in data analysis to track customer journey and success.
• Lead initiatives to improve overall customer experience.
• Engage in continuous improvement practices to enhance service delivery.

Requirements

Education

• Bachelor's degree in Management or related field
• Relevant certifications in customer success are preferred

Experience

• 4-6 years of experience in customer-facing roles

Technical Skills

• Salesforce
• Microsoft Excel

Soft Skills

• Team Collaboration
• Time Management

Certifications

• Customer Success Manager Certification

Languages

• English: Fluent

Advantageous

• Project Management experience: Ability to manage multiple client projects efficiently.
• Fluency in multiple languages: Additional language skills can be beneficial for client relations.

Benefits

• Attractive salary and performance bonuses
• Health, dental, and vision coverage
• Remote work options and flexible hours
• Access to training and development resources

Company Culture

• Diversity and Inclusion: We celebrate diversity and are committed to creating an inclusive workplace.
• Commitment to Growth: We invest in our team members’ personal and professional growth.
• Team Collaboration: Collaboration is key to our success, and we encourage teamwork.