Customer Support Representative

Job Description

We are seeking a dedicated Customer Support Representative to join our growing team in Glasgow. The ideal candidate will have a passion for helping customers and a knack for problem-solving in a fast-paced environment. You will be the first point of contact for our clients, assisting them with inquiries and providing solutions to ensure customer satisfaction.

Responsibilities

• Deliver exceptional customer service through various communication channels.
• Gather customer feedback to inform product improvements.
• Assist customers in troubleshooting product issues effectively.
• Educate customers about new features and services.
• Track and report on customer interactions to management.
• Contribute to team meetings and share insights on customer trends.

Requirements

Education

• High school diploma or equivalent
• Bachelor’s degree in Business, Communications, or related field is a plus

Experience

• 2+ years of experience in a customer support role

Technical Skills

• Knowledge of Zendesk or similar support software
• Data entry skills

Soft Skills

• Empathy and patience
• Time management skills

Languages

• English: Fluent

Benefits

• Attractive salary package with bonuses for outstanding performance
• Health and wellness programs
• Employee discounts and perks
• Flexible working arrangements
• Professional development opportunities

Company Culture

• Customer-Centric Approach: We put our customers at the heart of everything we do, ensuring their needs are met.
• Open Communication: We encourage open communication across all levels of the organization.
• Innovation and Creativity: We welcome new ideas and encourage creative solutions in our work.