Customer Support Specialist

Job Description

Looking for a proactive Customer Support Specialist to join our dynamic team. In this role, you will engage with customers, address their concerns, and enhance their overall experience with our products.

Responsibilities

• Handle customer queries efficiently and effectively.
• Follow up with customers to ensure issue resolution.
• Contribute to team goals and customer satisfaction metrics.
• Assist in the training of new team members.
• Participate in customer feedback initiatives.

Requirements

Education

• A-levels or equivalent
• Bachelor's degree in Business or related field is preferred

Experience

• 1+ years of customer service experience

Technical Skills

• Customer Relationship Management (CRM) software
• Technical Support tools

Soft Skills

• Strong problem-solving skills
• Teamwork

Languages

• English: Fluent

Advantageous

• Familiarity with online support tools and platforms: Experience using tools like Zendesk or Freshdesk is desirable.
• Bilingual capabilities: Ability to communicate in additional languages is advantageous.

Benefits

• Annual bonuses based on performance
• Pension scheme with company contributions
• Flexible working arrangements
• Team-building events and activities

Company Culture

• Innovation Driven: Our culture thrives on innovation and continuous improvement.
• Employee Recognition: Recognising employee achievements is a key part of our workplace culture.
• Community Engagement: We engage with the community and encourage our employees to get involved.