Customer Experience Specialist

Job Description

We are seeking a Customer Experience Specialist who is passionate about enhancing the customer journey. The ideal candidate will possess a deep understanding of customer satisfaction metrics and strategies to improve service delivery. You will play a vital role in our efforts to foster customer loyalty and build long-term relationships.

Responsibilities

• Design customer experience programmes to boost satisfaction.
• Implement tools and technologies to improve service delivery.
• Lead initiatives to enhance customer loyalty and retention.
• Evaluate competitor service offerings to identify gaps in our approach.
• Prepare reports and presentations for management on customer experience strategies.

Requirements

Education

• Bachelor's degree in Marketing or related field
• Master's degree is preferred

Experience

• 2+ years of experience in customer experience management

Technical Skills

• Customer feedback platforms
• Project management software

Soft Skills

• Interpersonal skills
• Analytical thinking

Certifications

• Customer Service Excellence Certification
• Project Management Professional (PMP)

Languages

• English: Fluent

Advantageous

• Proficiency in Microsoft Excel: Advanced skills in Excel for data analysis and reporting.
• Familiarity with social listening tools: Experience using social listening tools to gauge customer sentiment.

Benefits

• Comprehensive health insurance
• Annual leave and sick leave
• Professional development opportunities
• Team-building activities

Company Culture

• Innovation Driven: We encourage new ideas and creative solutions to enhance customer experience.
• Inclusive Workplace: We embrace diversity and ensure all voices are heard and valued.
• Focus on Wellbeing: We foster a healthy work-life balance and promote employee wellbeing.