Customer Service Representative

Nottingham Full-time £20,000 - £25,000 / Year
(£1,667 - £2,083 / Month)

Job Description

We are looking for a motivated Customer Service Representative to bring your passion for helping others into our team. You'll work in a fast-paced environment, responding to customer queries and ensuring they have the best possible experience with us.

Responsibilities

  • Assist in fulfilling customer orders and inquiries.
  • Promote company products and services to enhance customer experiences.
  • Manage customer complaints and find solutions proactively.
  • Provide feedback to management regarding customer concerns.
  • Engage with customers to build loyalty and trust.

Requirements

Education
  • High School Diploma or equivalent
  • Bachelor's degree is a plus
Experience
  • 1-2 years of experience in customer service or related field
Technical Skills
  • Communication
  • Problem-solving
Soft Skills
  • Empathy
  • Teamwork
Languages
  • English: Fluent

Advantageous

  • Experience with CRM software: Familiarity with customer relationship management tools.
  • Knowledge of conflict resolution techniques: Skills in handling customer disputes effectively.

Benefits

  • Generous holiday leave
  • Employee discounts
  • Pension scheme
  • Ongoing training and development opportunities

Company Culture

  • Supportive Environment: Our team is dedicated to nurturing a supportive workplace culture.
  • Continuous Improvement: We prioritise training and development to enhance skills.
  • Inclusivity: We celebrate diverse backgrounds and experiences among our team.
Status: Closed