Customer Service Representative

Job Description

We are looking for a motivated Customer Service Representative to bring your passion for helping others into our team. You'll work in a fast-paced environment, responding to customer queries and ensuring they have the best possible experience with us.

Responsibilities

• Assist in fulfilling customer orders and inquiries.
• Promote company products and services to enhance customer experiences.
• Manage customer complaints and find solutions proactively.
• Provide feedback to management regarding customer concerns.
• Engage with customers to build loyalty and trust.

Requirements

Education

• High School Diploma or equivalent
• Bachelor's degree is a plus

Experience

• 1-2 years of experience in customer service or related field

Technical Skills

• Communication
• Problem-solving

Soft Skills

• Empathy
• Teamwork

Languages

• English: Fluent

Advantageous

• Experience with CRM software: Familiarity with customer relationship management tools.
• Knowledge of conflict resolution techniques: Skills in handling customer disputes effectively.

Benefits

• Generous holiday leave
• Employee discounts
• Pension scheme
• Ongoing training and development opportunities

Company Culture

• Supportive Environment: Our team is dedicated to nurturing a supportive workplace culture.
• Continuous Improvement: We prioritise training and development to enhance skills.
• Inclusivity: We celebrate diverse backgrounds and experiences among our team.