Hotel, Motel, and Resort Desk Clerks

Job Description

We are seeking a professional and customer-oriented Front Desk Representative to join our team. As the first point of contact for our company, you will contribute to creating a positive and welcoming atmosphere for our clients and visitors. You'll manage the administrative tasks of the front desk and ensure that guests receive high levels of customer service.

Responsibilities

• Check in and check out guests, processing payments accurately.
• Manage reservations and maintain the booking system.
• Respond to guest inquiries, providing information on local attractions and services.
• Assist with the coordination of group bookings and events.
• Ensure all guest requests are fulfilled promptly.
• Maintain a high level of professionalism and customer service.
• Handle mail and courier deliveries efficiently.
• Uphold company policies and procedures to enhance guest satisfaction.
• Compile and submit daily reports to management.
• Demonstrate exceptional communication skills with guests and team members.

Requirements

Education

• Bachelor's degree in Hospitality Management is advantageous

Experience

• 1-2 years of experience in hotel or hospitality roles preferred.

Technical Skills

• Booking Systems

Soft Skills

• Problem-Solving
• Teamwork

Languages

• English: Fluent

Advantageous

• Additional language skills: Proficiency in a second language is a plus.
• Prior experience in the hospitality industry: Previous roles in hotels or similar environments.
• Experience with booking and reservation systems: Hands-on with hotel management software.

Benefits

• Competitive salary ranging from £18,000 to £25,000 per annum.
• Opportunities for career advancement within the company.
• Employee discounts on hotel stays and dining.
• Comprehensive training programs.

Company Culture

• Teamwork: We foster a supportive and collaborative environment focused on teamwork and mutual respect.
• Continuous Learning: We believe in ongoing training and development to help our employees excel.
• Customer Focus: Our commitment to exceptional service ensures a positive experience for every guest.