Account Manager

Job Description

We are seeking an enthusiastic Account Manager to enhance our client relationships and drive sales growth. This role requires a proactive mindset and a passion for customer satisfaction, where you'll manage a portfolio of accounts and develop strategies to exceed sales targets.

Responsibilities

• Lead client onboarding processes and ensure smooth transitions.
• Engage with clients to understand their goals and objectives.
• Coordinate with product development teams to align client requirements.
• Utilize CRM systems for tracking interactions and follow-ups.
• Implement feedback loops to enhance services based on client input.
• Proactively resolve issues and ensure high satisfaction levels.
• Analyze market trends to stay ahead of competition.
• Champion the voice of the customer within the organization.

Requirements

Education

• Bachelor's degree in Marketing or related field
• Master's degree in Business Administration is a plus

Experience

• 4-6 years of experience in account management or customer service

Technical Skills

• Presentation Skills
• Market Research

Soft Skills

• Problem-Solving
• Team Leadership

Certifications

• Chartered Institute of Marketing (CIM) Diploma
• Google Analytics Certified

Languages

• English: Fluent

Advantageous

• Familiarity with E-commerce Platforms: Experience with sales through online platforms to reach broader audiences.
• Knowledge of the Local Market: Deep understanding of Brighton's market and customer behaviours.

Benefits

• Attractive salary with an annual performance bonus
• Comprehensive health, dental, and vision coverage
• Generous leave policy and flexible working arrangements
• Access to training and development resources

Company Culture

• Community Engagement: We actively engage with our local community and support various initiatives.
• Continuous Improvement: We are dedicated to continuous learning and improvement for the benefit of our team and clients.
• Employee Recognition: We celebrate our employees' achievements and contributions to the company.