Technical Support Specialist

Job Description

We are looking for a dedicated Technical Support Specialist to assist our clients with their technical needs. Your role will involve diagnosing problems, providing helpful solutions, and collaborating with the technical team to enhance our service delivery.

Responsibilities

• Respond to customer inquiries with professionalism and empathy.
• Conduct follow-up communications to ensure issue resolution.
• Manage incoming support tickets and prioritize according to severity.
• Stay updated on industry trends and technologies to provide informed recommendations.
• Participate in team meetings to discuss best practices and share insights.
• Contribute to the development of training materials for new support staff.

Requirements

Education

• Bachelor's degree in Information Technology or equivalent work experience

Experience

• 3+ years of experience in a similar position

Technical Skills

• Database Management
• Technical Documentation

Soft Skills

• Teamwork
• Adaptability

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Familiarity with Scripting Languages (Python, Bash): Ability to write scripts for automation.
• Experience in Training Users: Proven ability to train users on technical processes.

Benefits

• Comprehensive health insurance plan
• 401(k) pension scheme with employer match
• Flexible working arrangements
• Access to wellness programs and resources

Company Culture

• Inclusivity: We promote a supportive and inclusive workplace for everyone.
• Employee Recognition: Our employees' hard work is recognised and celebrated.
• Work-Life Balance: We understand the importance of a healthy work-life balance and support flexible working conditions.