Flight Operations Assistant

Job Description

We are seeking a proactive Flight Operations Assistant to support our daily flight operations. You will handle flight itinerary management, assist in pre-flight briefings, and maintain communication channels between flight and ground personnel, ensuring smooth operations.

Responsibilities

• Support daily flight operations by managing schedules.
• Coordinate with pilots and ground staff for seamless operations.
• Ensure that all documentation is accurate and up to date.
• Monitor and manage any irregular operations and delays.
• Assist in developing and implementing operational policies and procedures.
• Foster a positive relationship with passengers through effective communication.
• Conduct routine audits on compliance with safety procedures.
• Support the training of new team members on operational processes.

Requirements

Education

• Higher Education Qualification in Aviation or related field

Experience

• Experience in customer service roles within aviation

Technical Skills

• Knowledge of Aviation Regulations
• Data Analysis

Soft Skills

• Teamwork
• Organisational Skills

Languages

• English: Fluent

Advantageous

• Knowledge of Air Traffic Control Procedures: Understanding of ATC operations and communication.
• Experience with Customer Service: Experience in high-pressure customer service roles.

Benefits

• Comprehensive health cover
• Annual bonus based on performance
• Flexible working arrangements
• Employee assistance programme

Company Culture

• Continuous Improvement: A culture that favours ongoing learning and improvement in all aspects of our operations.
• Team Spirit: We endorse a strong team spirit where everyone’s contributions are valued.
• Diversity and Inclusion: We embrace diversity and inclusivity within our workforce.