Customer Support Representative

Job Description

Join our vibrant Glasgow team as a Customer Support Representative! You will be the first point of contact for our customers, providing them with quality support and solutions. The ideal candidate will possess exceptional communication skills, a passion for helping others, and the ability to thrive in a fast-paced environment.

Responsibilities

• Deliver high-quality support to customers through various channels.
• Resolve customer complaints in a professional and effective manner.
• Keep customer records updated and ensure accurate documentation.
• Facilitate customer satisfaction surveys to gather feedback.
• Engage with customers to build rapport and trust.
• Identify opportunities for service improvements and report to management.
• Participate in team meetings to share insights and strategies.

Requirements

Education

• High School Diploma or equivalent
• Higher education or relevant certifications are a plus

Experience

• 2+ years of experience in a customer support position

Technical Skills

• CRM Systems
• Data Entry

Soft Skills

• Interpersonal Skills
• Adaptability

Languages

• English: Fluent

Advantageous

• Proficiency in a second language: Ability to communicate effectively in another language is a plus.
• Background in IT or tech support: Experience in the tech industry enhances customer interactions.

Benefits

• Full health benefits package
• Enhanced maternity and paternity leave
• Employee recognition programs
• Access to training and career advancement opportunities

Company Culture

• Diversity and Inclusion: We celebrate diversity and embrace inclusivity in our workplace culture.
• Innovation: We encourage innovative thinking and creative problem-solving among our teams.
• Work-Life Balance: We understand the importance of work-life balance and support our employees in achieving it.