E-commerce Manager

Job Description

We are seeking a proactive E-commerce Manager to lead our online sales initiatives in Swansea. The successful candidate will be responsible for driving growth through innovative e-commerce strategies and ensuring an exceptional customer experience.

Responsibilities

• Direct the planning and execution of promotional activities.
• Utilize analytics tools to track customer behaviour and sales trends.
• Lead new product launches on the e-commerce site.
• Work closely with marketing to align e-commerce strategies with overall branding.
• Drive customer retention initiatives through loyalty programs.
• Enhance site functionality and performance based on user feedback.
• Prepare and present monthly reports on e-commerce performance to senior management.

Requirements

Education

• Bachelor's degree in E-commerce, Marketing, or related field
• Master's degree is preferred

Experience

• 5+ years of experience in e-commerce or digital sales management

Technical Skills

• E-commerce Management
• Pay-per-click Advertising
• Content Management Systems

Soft Skills

• Analytical Skills
• Project Management

Certifications

• Facebook Blueprint Certification
• Certified E-commerce Professional

Languages

• English: Fluent

Advantageous

• Experience with Conversion Rate Optimization (CRO): Knowledge of strategies to improve conversion rates and sales performance.
• Familiarity with CRM Systems: Experience using CRM systems for customer relationship management.

Benefits

• Attractive salary with bonus potential
• Health insurance, pension contributions, and staff discounts
• Work-life balance with flexible hours
• Opportunities for career advancement and training

Company Culture

• Continuous Improvement: We aim for continuous improvement in our processes and practices.
• Employee Recognition: We value and recognise the contributions of each team member.
• Work-life Balance: Promoting a healthy work-life balance is a priority within our company.