E-commerce Manager

Job Description

We are seeking an experienced E-commerce Manager to lead our online retail strategy and operations. The successful candidate will be responsible for optimizing our e-commerce platforms, driving sales growth, and improving customer engagement. This position offers the opportunity to shape the future of our digital presence and work closely with cross-functional teams.

Responsibilities

• Oversee the day-to-day operations of the e-commerce website.
• Implement A/B testing to optimize sales funnel.
• Define key performance indicators for e-commerce success.
• Develop strategic partnerships with vendors and platforms.
• Lead digital marketing initiatives to drive traffic.
• Manage budgets for advertising and online marketing.
• Engage with customers via social media to enhance brand loyalty.
• Train and mentor junior e-commerce staff.
• Coordinate with customer service to resolve online shopping issues.
• Analyse customer feedback to inform product improvement.

Requirements

Education

• Bachelor's degree in Marketing, Business Administration, or related field
• Master's degree is preferred

Experience

• 5+ years in e-commerce management or related field

Technical Skills

• E-commerce Platforms (Shopify, Magento)
• Data Analysis

Soft Skills

• Leadership
• Communication

Certifications

• Google Analytics Certification
• E-commerce Marketing Certification

Languages

• English: Fluent

Advantageous

• Familiarity with SEO best practices: Understanding of SEO strategies to enhance online visibility.
• Experience with digital marketing tools: Hands-on experience with tools like Google Ads and Facebook Ads.

Benefits

• Competitive salary and performance bonuses
• Health and wellness benefits
• Professional development opportunities
• Flexible work hours and options for remote work

Company Culture

• Innovation: Encouraging creativity and out-of-the-box thinking in all aspects of our work.
• Collaboration: Fostering a collaborative environment where every voice is heard.
• Diversity and Inclusion: Commitment to cultivating a diverse team and inclusive workplace.