Enterprise Services Manager

Job Description

As an Enterprise Services Manager, you will be responsible for the seamless delivery of services to our enterprise clients. You will ensure exceptional service standards while fostering strong client relationships, driving satisfaction and loyalty.

Responsibilities

• Oversee service delivery to enterprise clients, managing expectations and satisfaction.
• Create and implement processes to improve efficiency in service delivery.
• Conduct performance reviews and provide feedback to team members.
• Work with technical support teams to resolve service-related issues promptly.
• Ensure compliance with industry standards and best practices.
• Foster a collaborative environment among cross-functional teams.
• Report on service delivery metrics to senior management.
• Participate in ongoing training and development opportunities.

Requirements

Education

• Bachelor's degree in Business Administration, IT, or a related field
• Professional certifications in service delivery management (e.g., ITIL) are a plus

Experience

• At least 5 years of experience in service delivery management

Technical Skills

• CRM systems (e.g., Salesforce)
• Project management software (e.g., Jira)

Soft Skills

• Leadership
• Analytical skills
• Communication

Languages

• English: Fluent

Advantageous

• Experience in leading remote teams: A proven track record of managing teams in a flexible work environment.
• Knowledge of enterprise software solutions: Experience with software solutions that facilitate enterprise-level IT services.

Benefits

• Competitive salary package with performance-related bonuses
• Health, dental, and vision insurance
• Flexible working hours with hybrid options
• Opportunities for professional development
• Pension scheme with employer contributions

Company Culture

• Innovation: We prioritise innovative solutions that drive success for our clients.
• Teamwork: Collaboration across teams to achieve common goals is central to our philosophy.
• Diversity: We are committed to creating an inclusive environment for all employees.