Receptionist and Information Clerk

Job Description

As a Receptionist and Information Clerk, you'll be the face of our company, providing outstanding customer service and ensuring a welcoming atmosphere for guests. Your role will include greeting visitors, managing inquiries, and facilitating seamless communication between guests and staff.

Responsibilities

• Assist guests with inquiries, providing accurate information.
• Manage the check-in and check-out processes efficiently.
• Respond promptly to guest requests and concerns.
• Coordinate travel arrangements and accommodations for guests.
• Support the management team with special projects as needed.
• Ensure a high level of confidentiality and discretion while handling sensitive information.

Requirements

Education

• High school diploma
• Certificate in Hospitality Management is a plus

Experience

• Demonstrated experience in a front desk or customer service role is preferred

Technical Skills

• Customer Relationship Management (CRM) Software

Soft Skills

• Time Management
• Adaptability

Languages

• English: Fluent

Advantageous

• Additional language skills: Fluency in languages other than English is a significant advantage.
• Experience in a corporate environment: Previous experience in a corporate setting enhances adaptability.

Benefits

• Salary in the range of £16,000 - £23,000 annually
• Pension scheme with employer contributions
• Flexible working hours
• Employee discounts on hotel stays

Company Culture

• Customer-Centric Approach: We prioritise our guests’ needs, ensuring satisfaction at every level.
• Innovation: We encourage creative solutions and fresh ideas in our operations.
• Respect and Integrity: We uphold high standards of respect and integrity towards our staff and guests.