Account Manager

Job Description

Join our Newcastle office as an Account Manager, where you will be responsible for maintaining and developing client relationships. You will act as a liaison between the customer and our internal teams, ensuring that client expectations are not only met but exceeded. If you have a passion for customer service and account management, we want to hear from you!

Responsibilities

• Manage daily client interactions and inquiries professionally.
• Develop and maintain strong relationships with key clients.
• Identify client needs and propose solutions to enhance satisfaction.
• Collaborate with internal teams to ensure timely delivery of services.
• Track account performance and report insights to management.
• Assist in the development of account strategies and action plans.
• Conduct regular reviews with clients to assess needs and performance.
• Provide training and support to clients on our services.
• Stay updated with industry trends to anticipate client needs.

Requirements

Education

• Bachelor's degree in Business Administration or related field
• Relevant certifications in Customer Relationship Management (CRM) are a plus.

Experience

• 3+ years of experience in account management or customer support

Technical Skills

• Customer Relationship Management (CRM) software
• Data Analysis

Soft Skills

• Excellent communication skills
• Problem-solving

Certifications

• Certified Account Manager (CAM)
• PRINCE2 Project Management Certification

Languages

• English: Fluent

Advantageous

• Experience in the customer support industry: Previous background in customer service or account management roles.
• Familiarity with Salesforce or similar CRM platforms: Experience using Salesforce to manage customer accounts.

Benefits

• Competitive salary with performance bonuses
• Health and wellness benefits
• Generous annual leave entitlement
• Professional development opportunities

Company Culture

• Teamwork: We prioritise collaboration and teamwork to achieve our goals.
• Innovation: We encourage innovative thinking and strive for continuous improvement.
• Inclusion: We value diversity and create an inclusive workplace for all employees.