Customer Engagement Specialist

We are seeking a Customer Engagement Specialist passionate about building strong customer relationships. In this role, you will enhance customer experience through effective communication and collaboration with various departments. The perfect candidate will have a flair for identifying customer needs and providing suitable solutions.

Category: Customer Service and Support - Customer Experience Management
Full Time

• £30,000 - £40,000 / Year

Closing Date: 2025-01-15
Location: Glasgow

• Serve as a liaison between clients and internal departments.
• Track customer engagement and satisfaction levels through surveys and feedback.
• Manage customer expectations and provide tailored solutions.
• Collaborate with teams to deliver exceptional customer experiences.
• Compile success stories and case studies for marketing purposes.
• Provide insights to the product development team based on customer feedback.
• Assist in the creation of customer engagement content for newsletters and updates.

• Bachelor's degree in Business Administration, Marketing, or related field
• Master's degree is an advantage
• CRM software proficiency Experienced in using CRM systems to manage customer relationships.
• Data analysis Ability to analyze customer data to inform strategies.
• Microsoft Office Suite Proficient in Excel, Word, and PowerPoint for reporting and presentations.
• Excellent communication skills Skilled in verbal and written communication with clients.
• Problem-solving Strong capability to resolve customer issues efficiently.
• Teamwork Able to collaborate effectively within teams to enhance customer service.
• English (Fluent)

• Familiarity with customer experience frameworks: Understanding of frameworks that enhance customer journeys.
• Experience with training staff: Ability to train colleagues on customer engagement best practices.

• Comprehensive health and wellness plans
• Generous annual leave policy
• Employee discounts on products and services
• Opportunities for career advancement

• Continuous Improvement: We are committed to learning and professional growth, ensuring our employees are always evolving.
• Customer-Centric Approach: Putting the customer first is at the heart of what we do; we strive to exceed their expectations.
• Empowerment: We empower our employees to take initiative and make impactful decisions.

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