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Customer Experience Management

Customer Engagement Specialist

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Job Description
We are seeking a Customer Engagement Specialist passionate about building strong customer relationships. In this role, you will enhance customer experience through effective communication and collaboration with various departments. The perfect candidate will have a flair for identifying customer needs and providing suitable solutions.

Category: Customer Service and Support - Customer Experience Management
Full Time
  • £30,000 - £40,000 / Year

Closing Date: 2025-01-15
Location: Glasgow
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Job Responsibilities
  • Serve as a liaison between clients and internal departments.
  • Track customer engagement and satisfaction levels through surveys and feedback.
  • Manage customer expectations and provide tailored solutions.
  • Collaborate with teams to deliver exceptional customer experiences.
  • Compile success stories and case studies for marketing purposes.
  • Provide insights to the product development team based on customer feedback.
  • Assist in the creation of customer engagement content for newsletters and updates.
Job Requirements
  • Bachelor's degree in Business Administration, Marketing, or related field
  • Master's degree is an advantage
  • CRM software proficiency Experienced in using CRM systems to manage customer relationships.
  • Data analysis Ability to analyze customer data to inform strategies.
  • Microsoft Office Suite Proficient in Excel, Word, and PowerPoint for reporting and presentations.
  • Excellent communication skills Skilled in verbal and written communication with clients.
  • Problem-solving Strong capability to resolve customer issues efficiently.
  • Teamwork Able to collaborate effectively within teams to enhance customer service.
  • English (Fluent)
Advantageous
  • Familiarity with customer experience frameworks: Understanding of frameworks that enhance customer journeys.
  • Experience with training staff: Ability to train colleagues on customer engagement best practices.
Benefits
  • Comprehensive health and wellness plans
  • Generous annual leave policy
  • Employee discounts on products and services
  • Opportunities for career advancement
Company Culture
  • Continuous Improvement: We are committed to learning and professional growth, ensuring our employees are always evolving.
  • Customer-Centric Approach: Putting the customer first is at the heart of what we do; we strive to exceed their expectations.
  • Empowerment: We empower our employees to take initiative and make impactful decisions.
How to Apply
  • Once you have logged in and completed your profile, simply click "Apply Now" to add your application for the Customer Engagement Specialist position and share your profile with the recruiter.
Apply Now
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