Customer Support Executive

Job Description

As a Customer Support Executive, you will be the first point of contact for our customers, addressing their inquiries and resolving issues efficiently. This role demands a blend of communication skills and technical prowess to ensure a smooth customer experience. You will work closely with various departments to provide feedback and improve our services.

Responsibilities

• Deliver outstanding customer support through timely communication and effective problem-solving skills.
• Handle multiple inquiries simultaneously, ensuring quality and efficiency.
• Collaborate with team members to develop best practices for customer interactions.
• Assist in managing customer feedback and quality assurance processes.
• Support the team in achieving service level agreements (SLAs) and performance metrics.
• Participate in ongoing training and development activities.

Requirements

Education

• A-levels or equivalent
• Degree in Business Administration or related field is an advantage

Experience

• 3+ years of experience in customer support roles

Technical Skills

• Zendesk or similar support software
• Social media management tools

Soft Skills

• Conflict resolution
• Adaptability

Languages

• English: Fluent

Advantageous

• Familiarity with customer feedback analysis: Experience in analyzing customer feedback to improve service quality.
• Additional language proficiency: Ability to communicate in additional languages is a plus.

Benefits

• Attractive salary package with additional bonuses
• Health insurance and retirement benefits
• Opportunities for career advancement
• Work-life balance initiatives

Company Culture

• Inclusivity: We value inclusivity and diversity, ensuring every voice is heard.
• Growth: We are committed to personal and professional growth for all our employees.
• Ethical Practices: We uphold integrity and respect in all our business dealings.