Technical Support Specialist

Job Description

As a Technical Support Specialist at Tech Innovations Inc., you will play a crucial role in assisting clients with technical issues. Your expertise will enable you to troubleshoot and resolve hardware and software problems efficiently, contributing to our mission of delivering exceptional customer service.

Responsibilities

• Serve as the first point of contact for customer technical support requests.
• Deliver high-quality customer service and ensure client satisfaction.
• Compile reports on technical issues and resolutions for management review.
• Assist in the development of training materials for support staff.
• Support the onboarding process for new clients by providing technical guidance.

Requirements

Education

• Bachelor's in Computer Science or related field preferred

Experience

• 1+ years of experience in customer-facing technical support

Technical Skills

• e-Mail Troubleshooting
• Software Installation

Soft Skills

• Adaptability
• Team Player

Certifications

• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Experience in Technical Documentation: Proficient in creating and maintaining technical documentation for users.
• Previous Experience in Call Centre: Experience working in a call centre environment providing technology support.

Benefits

• Comprehensive health and wellness benefits
• Retirement savings plans with employer contribution
• Professional development opportunities
• Work-life balance initiatives

Company Culture

• Inclusivity: We are committed to creating an inclusive environment where everyone feels valued.
• Work Hard, Play Hard: We celebrate achievements and encourage a balanced approach to work and life.
• Community Engagement: We actively participate in community initiatives and encourage our employees to volunteer.