Hospitality Manager

Job Description

We are seeking an experienced Hospitality Manager to lead our team in Brighton. The ideal candidate will have a thorough understanding of hospitality operations and a passion for guest service. You will be responsible for overseeing daily operations, managing staff, and ensuring our guests receive an unforgettable experience.

Responsibilities

• Direct the daily operations of the hospitality team.
• Train and evaluate staff performance and service standards.
• Address guest concerns and feedback to ensure satisfaction.
• Uphold health and safety compliance across the business.
• Set budgets and monitor financial performance.
• Organise events and manage logistics for functions.
• Promote positive guest relations and team collaboration.
• Analyze operational performance to drive initiatives.
• Cultivate a culture of excellence within the team.
• Lead marketing efforts to attract new clientele.

Requirements

Education

• Bachelor's degree in Hospitality Management or related field
• MBA or similar qualification is an advantage

Experience

• 4+ years of experience in managing hospitality services

Technical Skills

• Operational Management
• Cost Control

Soft Skills

• Interpersonal Skills
• Adaptability

Certifications

• Hospitality Industry Professional Certification

Languages

• English: Fluent
• French: Conversational

Advantageous

• Experience with hospitality software: Familiarity with property management systems and booking software.
• Knowledge of current hospitality trends: Awareness of current trends in the hospitality industry to enhance guest offerings.

Benefits

• Attractive salary package and performance incentives
• Comprehensive health insurance
• Opportunity for career advancement
• Employee discounts and perks

Company Culture

• Inclusivity: Our workplace is inclusive and diverse, welcoming individuals from all backgrounds.
• Continuous Growth: We support ongoing professional development for all our staff.
• Community Engagement: We strive to engage with and give back to our local community.