Hospitality Coordinator

Job Description

We are seeking a Hospitality Coordinator to join our vibrant team in Plymouth. The successful candidate will oversee various hospitality operations, coordinate events, and ensure that every guest has an unforgettable experience.

Responsibilities

• Lead pre-event briefings and debriefings to optimise service delivery.
• Manage vendor relationships for event supply requirements.
• Enhance the guest experience by developing engaging hospitality programs.
• Document and analyse service statistics to improve operations.
• Utilise technology to streamline guest services and operations.
• Provide exceptional customer service and exceed guest expectations.

Requirements

Education

• Bachelor's degree in Business Administration or related field

Experience

• 3+ years in hospitality management or customer service roles

Technical Skills

• Hospitality Software
• Marketing

Soft Skills

• Problem-solving
• Team Leadership

Languages

• English: Fluent

Advantageous

• Hospitality Management Certification: A certification in hospitality management will be advantageous.
• Experience with Budgeting and Cost Control: Ability to effectively manage event budgets and financial resources.

Benefits

• Comprehensive health insurance
• Flexible working arrangements
• Access to training and certification programs
• Annual staff retreats and team-building activities

Company Culture

• Customer-centric Approach: Our primary focus is on providing exemplary customer service and satisfaction.
• Continuous Improvement: We are dedicated to continuously improving our services based on guest feedback.
• Employee Empowerment: We empower our employees to take initiative and lead in their responsibilities.