Match Up Worker

Job Description

As a Match Up Worker, your primary responsibility is to assist in the coordination and execution of matches between individuals seeking support and suitable volunteers or professionals. You will ensure a smooth matching process, enhancing the experience for both parties involved.

Responsibilities

• Engage with individuals to understand their specific needs and preferences.
• Screen and select suitable volunteers or professionals for matching.
• Facilitate the matching process through interviews and checks.
• Monitor ongoing matches and provide support as needed.
• Document all interactions and updates regarding matches.
• Work closely with a multidisciplinary team to enhance service delivery.
• Report on metrics to assess the efficacy of the matching process.
• Implement feedback mechanisms to continually improve service offerings.

Requirements

Education

• A degree in social work or a related field is advantageous.

Experience

• Experience in case management or support roles is an advantage.

Technical Skills

• Database Management

Soft Skills

• Collaboration

Languages

• English: Fluent

Advantageous

• Experience in conflict resolution: Ability to mediate and resolve conflicts between matched parties.
• Knowledge of relevant legislation: Understanding of the legal aspects surrounding social services.

Benefits

• Comprehensive benefits package including health insurance.
• Employee assistance programmes.
• Opportunities for career advancement.
• Paid time off and holidays.

Company Culture

• Continuous Improvement: We are committed to ongoing learning and improvement within the workplace.
• Supportive Environment: Our team is dedicated to supporting each other in our missions.