Hospitality Manager

Job Description

Seeking an experienced Hospitality Manager for our Edinburgh location. In this pivotal role, you will manage daily hotel operations, focusing on guest satisfaction and team leadership. Your strategic management skills will drive the success of our property and create unforgettable experiences for our guests.

Responsibilities

• Oversee daily hotel operations and ensure excellence in guest service.
• Manage and train hotel staff to maintain high standards of service.
• Coordinate and manage financial reporting and budgeting activities.
• Implement marketing strategies to boost occupancy and revenue.
• Ensure compliance with health and safety regulations.
• Develop and maintain positive guest relations and handle complaints effectively.
• Collaborate with the management team on business improvements.
• Conduct regular performance reviews for staff and address areas of improvement.

Requirements

Education

• Bachelor's degree in Hospitality Management or related field

Experience

• 5+ years of hospitality management experience

Technical Skills

• Customer Service
• Budget Management

Soft Skills

• Leadership
• Communication

Certifications

• Certified Hospitality Administrator

Languages

• English: Fluent

Advantageous

• Experience with hotel management software: Familiarity with platforms such as Opera or Maestro for efficient hotel operations.
• Multilingual abilities: Ability to speak multiple languages to assist a diverse clientele.

Benefits

• Competitive salary and performance-based bonuses
• Health and wellness programs
• Employee discounts on hotel stays
• Opportunities for career advancement

Company Culture

• Guest-Centric Approach: We prioritise our guests' needs, focusing on delivering memorable experiences.
• Team Collaboration: Collaboration and teamwork are at the heart of our operations, ensuring we succeed as a unit.
• Continuous Improvement: We promote a culture of continuous learning and improvement among our staff.