Hospitality Manager

Job Description

Join Dynamic Hotels Ltd. as a Hospitality Manager in London! You will lead hotel operations, manage staff, and ensure exceptional guest experiences while driving profitability.

Responsibilities

• Lead daily operations and provide strategic direction to the hotel team.
• Ensure exceptional guest experiences from check-in to check-out.
• Conduct staff meetings to communicate goals and expectations.
• Analyze guest feedback and implement improvements.
• Maintain inventory levels and manage procurement processes.
• Develop and manage budgets to meet financial objectives.
• Collaborate with marketing and sales teams to maximise revenue.
• Train staff to uphold high standards of cleanliness and service.
• Establish and monitor key performance indicators (KPIs).
• Report operational performance to the General Manager.

Requirements

Education

• Bachelor's degree in Hospitality Management or related field
• Master's degree is a plus

Experience

• 5+ years of experience in hotel management or hospitality operations

Technical Skills

• Budget Management
• Staff Training and Development

Soft Skills

• Leadership
• Problem-solving

Certifications

• Certified Hospitality Supervisor (CHS)
• Hospitality Management Certification

Languages

• English: Fluent

Advantageous

• Experience with Revenue Management Software: Knowledge of tools to optimise pricing and inventory management.
• Fluent in a second language: Being bilingual can enhance guest interactions.

Benefits

• Competitive salary and performance-based bonuses
• Health, dental, and vision insurance
• 30 days annual leave, including public holidays
• Employee discounts on hotel services

Company Culture

• Client Focus: We prioritise the needs of our guests above all else.
• Teamwork: Our collaborative culture fosters strong teamwork.
• Innovation: We encourage creative approaches to customer service.