Eligibility Interviewer

Job Description

We are seeking a dedicated Eligibility Interviewer to assess client eligibility for government programs. The ideal candidate will possess strong communication skills and a keen eye for detail to help navigate complex application processes.

Responsibilities

• Assure compliance with established eligibility criteria and government policies.
• Assess applications while being sensitive to diverse backgrounds and needs of clients.
• Implement systems for tracking applications and client interactions.
• Work closely with legal consultants to resolve eligibility disputes.
• Engage in community outreach to inform potential applicants about available programs.

Requirements

Education

• Bachelor's degree in a relevant field
• Professional certification in case management is a plus

Experience

• Demonstrated experience managing a caseload and handling multiple cases simultaneously.

Technical Skills

• Case management software proficiency

Soft Skills

• Good negotiation skills

Languages

• English: Fluent
• Spanish: Conversational

Advantageous

• Knowledge of government benefits administration: Understanding the intricacies of government assistance programs and their operational processes.
• Capacity for cultural competency training: Willingness to participate in training to serve diverse communities effectively.

Benefits

• Attractive salary package with performance bonuses.
• Health and wellbeing initiatives.
• Opportunities for professional advancement.
• Employee assistance programs and counselling services.

Company Culture

• Continuous Improvement: We are committed to continuous learning and professional development, ensuring our staff are equipped with the latest skills.
• Transparency: We value transparency and open communication at all levels of our organization.